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Subject: Ordered Confusion
Dear FTS Forum Editor:
Comment: I recently stummbled upon the FoodTechSource Web site while searching for chromatography systems. I think it is excellent. Very informative; especially your interviews. HOWEVER, I am confused. You have your FoodTechSource catalog on one part of the site, but if I want to order a product from you on the Internet I am connected to the Cole-Parmer Online Ordering System.Why?!!
Sincerely,Byron M.
Los Angeles, CA
[Because FoodTechSource is a business unit of the Cole-Parmer Instrument Company, and as a matter of convenience to our customers we thought it preferable to provide access to the entire Cole-Parmer General Catalog. This offers our customers a wider selection of products, and the convenience of only having to register for one site!—ed.]
[Note: All letters and/or e-mails addressed to FTS Forum Editor are assumed intended for publication in FTS Forum. Publisher reserves the right to edit letters for clarification or length prior to publication.]